If you are a USA customer please know there are tariffs on all imported products into the USA based on Country of Origin and the Value of them. This varies by Country so many may be represented in your anticipated order.
We will establish what those duties are as we are obliged to prepay those before a shipping carrier will accept the shipments without prepayment.
After doing that we will contact you with what those costs will be to get your decision to add to your order or cancel.
Nothing is charged on your c.c. at the time of order, only manually when we ship. If you wish to cancel and paid by PayPal we will refund or if proceeding make a request for the duty amount.
Please remember to select the currency of US dollars if you wish to make a payment in USD as the default currency is CAD dollars.
Prices will automatically adjust your chosen currency.
We offer free shipping on orders over $100.00 before taxes in North America.
We ship orders worldwide. When you set up an account with your billing and shipping information and start a shopping cart during the checkout process you will be able to see how much the shipping cost will be at your location before the order process is complete.
We ship Monday to Friday and usually get orders sent promptyi. We aim to please YOU, our returning or new Customer and go that extra mile to exceed your expectations.
It is extremely rare that someone finds a problem with our products but refunds or replacements at their choice are immediately available.
The very occasional situation where Canada Post or USPS loses a shipment or it does not show up we always send a replacement order at no cost and 'if' the original does eventually get delivered the customer will notify and return.
You are always encouraged to contact us with any questions or concerns. Your satisfaction is our main goal and our promise is to exceed your expectations!
Please do not hesitate to call us toll free at 1-888-552-6274 within North America.
Thank you and Tight Lines,
Kent
The Canadian Llama Company
