Shipping & Returns

It appears likely that Canada Post will go on strike again May 24, 2025 meaning we will be unable to ship in this manner once more. 

Please disregard the shipping cost the website will calculate on your orders as an alternate method will be necessary.

We will contact you with the options and costs but nothing has been charged to your credit card as we process those manually the day we ship.

Sorry for this inconvenience, it will be very difficult for all online mail order business's as well as you a valued customer.

Please remember to select the currency of US dollars if you wish to make a payment in USD as the default currency is CAD dollars.

Prices will automatically adjust your chosen currency.
 
We offer free shipping on orders over $100.00 in North America.
We ship orders worldwide. When you set up an account with your billing and shipping information and start a shopping cart during the checkout process you will be able to see how much the shipping cost will be at your location before the order process is complete.
 
We ship Monday to Friday and usually get orders sent in 1 business day. We aim to please YOU, our returning or new Customer and go that extra mile to exceed your expectations.
 
It is extremely rare that someone finds a problem with our products but refunds or replacements at their choice are immediately available.
 
The very occasional situation where Canada Post or USPS loses a shipment or it does not show up we always send a replacement order at no cost and 'if' the original does eventually get delivered the customer will notify and return.
 
You are always encouraged to contact us with any questions or concerns. Your satisfaction is our main goal and our promise is to exceed your expectations!
Please do not hesitate to call us toll free at 1-888-552-6274 within North America.
 
Thank you and Tight Lines,
Kent & Amanda Govett
The Canadian Llama Company
CLC - Comments From Our Customers